If you run into any kind of trouble, first make sure that you are using the latest version of Jackson. You can download it from the downloads section.

If the problem persists, try one of our forums on jacksontracks.com. Moderators and fellow users are there to help you out. [Forums are temporarely locked. Please use e-mail.]

We offer support of our products over e-mail. Send an e-mail to support@vanaeken.com and we will reply as quickly as possible.

If the concept of sequencer-style mixing and beatmapping is new to you, you might find our videos very enlightening.